Privacy Policy

Effective Date: January 1, 2017

This online Privacy Notice applies to information about you that FetchMyVet LLC (“FetchMyVet” “we” or “us”) may obtain when you visit (the “Site”). In this Privacy Notice we describe our online information collection and use practices; how we safeguard the information we collect; how we may share such information; the choices you may have about the way your information is collected and used; and how you may contact us regarding our privacy practices.

We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the date at the top of this page. We encourage you to review this Privacy Notice whenever you visit the Site to stay informed about the data we collect and how we use it.

Information You Provide

We may collect information voluntarily submitted by users, including personal information such as names, phone numbers, email addresses, and payment card information. For example, you may provide this information when you seek to contact us, register as a user of the Site, or request services by one of the veterinarians registered on the Site.

Information Collected Automatically

In addition to information that you submit to us, like many other websites, we collect information about Site traffic and usage patterns through cookies and web server logs. Web server logs help us to monitor Site usage statistics and prevent fraud. Cookies are small computer files that are transferred to your computer’s hard drive. These small text files help us personalize content on our pages. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers. Our use of cookies also allows us to collect and retain certain information about visitors to the Site, such as the types of web browsers used by our customers.

Other types of information we collect automatically include IP addresses, device identifiers, operating system details, language preferences, referring URLs, length of visits, and pages viewed. We may combine this automatically-collected information with other information we obtain about you. Aggregate cookie and tracking information may be shared with third parties.

Data Analytics

This Site uses third-party web analytics services, such as Google Analytics, to help us analyze how visitors use the Site.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, this Site is not designed to respond to "Do Not Track" signals received from browsers.

Spyware is a data collection technology that is downloaded to a consumer’s personal computer to obtain information about that person without their knowledge. It can enter your computer as a software virus or as a result of installing a new program. It is used to gather information about your personal Internet usage, monitor keyboard strokes or capture personal information. We do not install spyware when you visit the Site, or collect personal information about you using spyware. However, third parties may collect personally identifiable information about your online activities over time and across different websites when you use this Site.

Information Use

We may use the information we collect about you for various purposes, including to:

  • Operate the Site and allow veterinarians registered on the Site to provide their services to you;
  • Contact you regarding your use of the Site or to send you email alerts or newsletters;
  • Conduct research and analysis, including focus groups and surveys;
  • Respond to requests, comments, or questions, and to provide customer support;
  • Improve the Site and other products and services we may offer;
  • Personalize and improve visitors’ online experiences;
  • Monitor and analyze trends, usage, and activities of visitors;
  • Investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter, and to prevent fraud or other misuse;
  • Comply with legal requirements, industry standards, and our policies; or
  • For any other purpose, with your consent

In addition, we use information collected online through cookies, web beacons, and other automated means for purposes such as recognizing your computer when you visit the Site, tracking your activity as you navigate the Site, or analyzing your use of the Site. We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.

We may de-identify personal information we collect through the Site and use the anonymized data for historical, statistical, or business planning purposes.

Information Sharing

We may permit our agents, vendors, consultants, and other service providers (including, without limitation, those veterinarians registered with FetchMyVet to provide services to users of the Site) to access information collected through the Site. This may include providing access to information to any of our affiliated businesses, business partners, or fulfillment houses. Our third-party service providers are prohibited from using personal information obtained in this manner for any purposes other than to provide the services we have engaged them to perform and to send you marketing materials and offers for products and services that may be of interest to you.

We also may share your information (1) if we are required to do so by law, regulation, or legal process (such as in response to a court order or subpoena); (2) if we are requested by law enforcement officials or judicial authorities to provide such information; (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with litigation where the data is pertinent or an investigation of suspected or actual illegal activity; or (4) to enforce our policies, or protect rights, property, or safety.

We reserve the right to transfer any information we obtain through the Site in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, reorganization, or liquidation). To the extent we engage in negotiations with our business partners, information obtained through the Site may be transferred or shared with those parties as part of the transaction or negotiation.


We maintain appropriate safeguards to help protect personal information collected through the Site from theft, loss, misuse, or other unauthorized access, disclosure, alteration, or destruction. Specifically, we use Secure Socket Layer (SSL) technology for the areas of the Site where we ask you to provide personal information. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.

You are responsible for maintaining the confidentiality of your account credentials, for preventing unauthorized access to your computer, and for all actions on your account.

Links to Other Websites and Third-Party Services

This Site may include links to other websites for your convenience and information. Those linked websites may be operated by entities not affiliated with FetchMyVet, and may have their own privacy policies or notices. If you link to other websites, please review the privacy policies posted on those sites. We are not responsible for the content or privacy practices of any websites that we do not control.

In addition, some of the services we offer through relationships with third parties may require registration or subscription to function properly. You are under no obligation to provide your information to these third parties. You may choose not to share your information with such parties by not using the third-party services or viewing the content on their websites. When you register or subscribe to use one of these services, the information you provide may be collected by us and by the third party.

If you make any payments through FetchMyVet and/or the Site, you will have the option of saving your payment information to speed up future payments. Payment information is not stored in the FetchMyVet database, but is securely stored using the third-party service Vantiv. OmniToken, Vantiv’s tokenization service, protects data at rest by replacing sensitive data with surrogate data called a token, which is meaningless to cyberthieves. Tokenization allows you to securely offer stored payment services, including recurring payments, adding tips to transactions, delayed shipping and card-not-present voids and returns.

Your Choices

Many web browsers include options that allow users to disable existing cookies or stop accepting new cookies. Please note that if you disable cookies certain features of this Site may not work properly, and disabling cookies may invalidate opt outs that rely on cookies to function.

You may request that we update, correct, or delete your information collected through the Site by emailing To help protect your privacy and security, we may take reasonable steps to verify your identity prior to honoring any such requests.

If you create an account on the Site, you may review, edit, or delete the information you submit by logging in and following the appropriate links on those pages.

Minors’ Privacy

This Site is not intended for children, nor is it targeted to children under the age of thirteen (13). We do not knowingly collect any personal information from children under the age of thirteen (13) and if we learn that we have received information from a visitor under the age of thirteen (13), we will delete this information in accordance with applicable law.

California residents under the age of eighteen (18) who have registered to use the Site and have posted content or information on the Site, can request that the information be removed by contacting us at or by sending a letter to FetchMyVet, 1301 E. Broward Blvd., Suite 250, Ft. Lauderdale, FL 33301. You must provide information detailing where the content or information is posted online so that we can make reasonable, good faith efforts to remove the post from prospective public view (or to anonymize it so the minor cannot be identified). Please be aware that our removing the content from the Site cannot ensure complete or comprehensive removal from the Internet if third parties have archived or re-published the information on a website that we do not control.

Information for Users Outside the United States

If you are visiting this Site from outside the United States, please be aware that information we collect through the Site may be transferred to and stored on our servers in the United States. By using this Site, you acknowledge and consent to the transfer and processing of your personal data in the United States as described in this Privacy Notice. Please be aware that the data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.

Contact Information

If you have questions or concerns about this Privacy Notice, or about our information practices, you may contact FetchMyVet LLC at the following address:; or call us toll-free at contact number - 855-5GETVET (855-543-8838).